In the B2B world, losing the momentum of a fast response means losing billion-rupiah deals to competitors.
The Era of 24/7 Service
Potential clients often research software or vendors outside normal working hours. Human CS agents have limitations in time and response capacity.
The presence of an AI Chatbot specifically trained with your company's product knowledge can provide direct guidance and even qualify leads (initial Q&A) at any time.
With a response time of less than 3 seconds, B2B companies see a surge in quality consultation conversions successfully handed over to the human sales team in the morning.